Effective Date: 4 October 2025

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Welcome to Simplify Simplify-ing. As a solo-person business in Australia, I am committed to getting your beautiful creations to you as efficiently and safely as possible. Please read this policy carefully before placing your order.

 

1. General Order Processing

Processing Time: All orders, excluding custom orders (see Section 4), are typically processed within 3 to 7 business days (Monday to Friday, excluding public holidays) from the time of purchase.

Definition of 'Business Day': Monday to Friday, excluding public holidays in [Your State/Territory, e.g., NSW].

Order Cut-Off: Orders placed after 2:00 PM AEST will begin processing on the next business day.


2. Digital Products

Delivery Method: Digital products (e.g., printable files, e-books, templates) are delivered instantly via a direct download link on the order confirmation page and/or via a separate email to the address provided at checkout.

Delivery Timeframe: Instantaneous upon successful payment. Please check your spam or junk folder if the email is not received within 1 hour.

"Shipping" Fee: There is no delivery or shipping fee for digital products.


3. Small Printed Products

This section applies to all physical products, such as art prints, greeting cards, stickers, etc.

A. Domestic Shipping (Australia)

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Carriers Used: I primarily use Australia Post for all physical product shipping.

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Shipping Options & Estimated Timeframes (After Processing):

• Standard Shipping: Estimated 5 - 10 business days.

• Express Shipping: Estimated 2 - 5 business days (available for an additional fee).

Please Note: These timeframes are estimates provided by the carrier and are subject to change, especially during peak seasons. As a solo business, I cannot be held responsible for delays once the parcel is with the carrier, but I will assist where possible.

Shipping Fees: Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Options will be presented based on your location.

Tracking: All physical orders include tracking. Your tracking number will be sent to you via email once your order has been dispatched.

 

B. International Shipping not currently offered


4. Custom Orders (Digital & Printed)

Custom orders have a different process and timeline:

Initial Quote & Agreement: A custom order will only be accepted once the design brief, final quote, and estimated timeline are formally agreed upon in writing (email).

Payment: Full payment, or a non-refundable deposit (if agreed upon), is required before any design or production work begins.

Production/Design Time: Please allow the agreed-upon timeframe of [Estimate a range, e.g., 5 to 15 business days] for design, production, and proofing, as outlined in your custom quote. This is in addition to the standard processing and shipping times in Sections 1-3.

Proofing and Approval (Applicable to Custom Printed Goods): You will be sent a final digital proof for approval. Production of printed goods will not commence until I receive your written (email) approval. Once approved, you are responsible for any errors (e.g., spelling, date, colours) on the final printed product.

Cancellation: Due to the bespoke nature of custom work, cancellation requests must be made in writing. If work has already commenced, your refund may be subject to a fee to cover work completed, or the deposit may be forfeited.


5. Lost, Damaged, or Undelivered Items (Australian Consumer Law)

I take great care in packaging your printed products, but issues can occur in transit.

Damaged in Transit: If a physical product arrives damaged, please contact me immediately (within 3 business days of delivery) at [Your Email Address] with:

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• Your order number.

• Photos of the damaged item(s).

• Photos of the packaging and shipping label.

I will assess the issue and, as per the ACL for goods that fail a consumer guarantee, offer a remedy which may include a replacement or refund.

Lost in Transit: If your order has not arrived by the expected delivery date and the tracking has not updated for 7 days, please contact me. I will work with the carrier to resolve the issue. If the item is confirmed lost, I will provide a remedy as required by the ACL (replacement or refund).

Digital Product Issues: If your digital file is corrupted or not as described, please contact me so I can correct the issue and send you a working replacement file.

 

6. Australian Consumer Law (ACL) Guarantee

My products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please Note: Refunds are not provided for:

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• "Change of mind."

• Incorrect shipping information provided by the customer.

• Delays outside of my control once the item is with the shipping carrier.

 

7. Contact Information

For any questions about your order or this policy, please contact Lisa Hogan (Owner) simplicity.canberra@gmail.com.

She will reply Monday to Friday, 9am - 5pm AEST​.