Effective Date: 4 October 2025

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This Privacy Policy explains how Simplify Simplifying (referred to as "we," "us," or "our") manages your personal information. We are committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). ​By using our website, products, or services, you agree to the terms of this Privacy Policy.

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1. Our Commitment to Privacy

We are committed to the open and transparent management of your personal information. Our website is hosted and operated in Australia, but we welcome visitors and customers from around the world. We strive to handle all personal information with care, regardless of where the individual resides.

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2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Examples include your name, email address, phone number, and IP address.

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3. The Kinds of Personal Information We Collect

We only collect personal information that is reasonably necessary for one or more of our functions or activities.

We may collect the following kinds of personal information:

• Identity and Contact Data: Name, email address, mailing address, phone number, country of residence.

• Transaction Data: Details about products or services you have purchased from us, payment information (though typically processed securely by a third-party payment provider and not held by us).

• Technical and Usage Data: IP address, browser type and version, operating system, time zone setting, location data, website usage patterns, and information collected through cookies and other tracking technologies.

• Communication Data: Information you provide when you contact us with enquiries, requests, or complaints.

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4. How We Collect and Hold Personal Information

We generally collect personal information directly from you, such as when you:

• Register an account or sign up for a service.

• Place an order for products or services.

• Subscribe to our newsletter or marketing communications.

• Contact us via email, phone, or our website's contact forms.

• Use or browse our website (via cookies and analytics tools).

 

We hold personal information in both physical and electronic formats. Electronic data is stored on secure servers located in [Specify location(s), e.g., Australia and/or a third-party cloud service provider in the United States]. We implement reasonable safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

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5. The Purposes for which We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide our products and services to you, including fulfilling orders, managing your account, and processing payments.

• To communicate with you and respond to your enquiries, complaints, or requests.

• To improve our website, products, and services, including analysing usage data for market research and statistical purposes.

• To send you direct marketing communications (where permitted and you have not opted out).

• To comply with our legal obligations, resolve disputes, and enforce our agreements.

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6. Disclosure of Personal Information to Overseas Recipients (APP 8)

We are likely to disclose personal information to recipients located outside of Australia, including:

• Cloud storage providers located in [Specify countries, e.g., the United States, Singapore, or European Union].

• Third-party service providers for payment processing, email delivery, and customer support, who may operate globally.

• Website analytics providers (like Google Analytics) that store data on servers in various overseas locations.

 

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information, which may include implementing contractual safeguards. However, by providing your consent, you acknowledge that we will not be accountable under the Privacy Act 1988 (Cth) for any breach of the APPs by the overseas recipient.

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7. Direct Marketing

We may use your personal information to send you updates, promotional material, or other communications about our products and services that we think may be of interest to you.

You can opt-out of receiving these direct marketing communications at any time by:

• Clicking the ‘unsubscribe’ link in any email marketing communication.

• Contacting us using the details in section 10.​

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8. Accessing and Correcting Your Personal Information (APPs 12 & 13)

You have a right to access the personal information we hold about you and request its correction if you believe it is inaccurate, incomplete, out-of-date, irrelevant, or misleading.

To request access or correction, please contact us using the details in section 10. We will respond to your request within a reasonable time and will not charge you for making a request, though we may charge a reasonable fee for giving access to the information.

 

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9. How to Lodge a Complaint

If you believe we have breached the APPs, or if you have any other privacy-related complaint, you may contact us using the details below.

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Contact Us: Please send a written complaint to us (see section 10). We will acknowledge your complaint in writing within 7 days and aim to resolve the issue within 30 days.

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External Complaint: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Website: https://www.oaic.gov.au/privacy/privacy-complaints/

 

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer Lisa Hogan (Owner), simplicity.canberra@gmail.com